Cakemail - Unforeseen incidents in hosting provider infrastructure affect internal networks. – Incident details

All systems operational

Unforeseen incidents in hosting provider infrastructure affect internal networks.

Resolved
Major outage
Started over 4 years agoLasted about 10 hours

Affected

Cakemail Classic

Major outage from 2:10 PM to 12:29 AM

Classic API

Major outage from 2:10 PM to 12:29 AM

Classic App

Major outage from 2:10 PM to 12:29 AM

Email Designer

Major outage from 2:10 PM to 12:29 AM

Cakemail Tracking

Major outage from 2:10 PM to 12:29 AM

Cakemail.com

Major outage from 2:10 PM to 12:29 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue is now resolved. Everything is in working order and no residual problems are detected.

  • Update
    UTC
    Update

    The correction has now been implemented. There is, however, another issue being investigated. On both the dedicated infrastructure and the public cloud infrastructure, we are still experiencing connectivity issues so services are still unavailable. We will continue to monitor the situation.

  • Monitoring
    UTC
    Monitoring

    An OpenStack feature added during scheduled maintenance caused the problem.

    The feature allows security rules to be applied to the virtual network and all virtual ports. The functionality had been activated on the virtual ports (configuration) by the operator.

    A patch is being deployed on all affected infrastructure by our hosting provider.

  • Identified
    UTC
    Identified

    The issue has been identified by our hosting provider but they are unable to provide an ETA at present moment. We remain in constant communication with them and will post updates regularly on the evolution of this incident.

  • Investigating
    UTC
    Investigating

    Unforeseen incidents in hosting provider infrastructure affect internal networks. Public services are all impacted. Remediation operations are in progress.