Cakemail - Unforeseen incidents in hosting provider infrastructure affect internal networks. – Detalles del incidente

Sistemas funcionando con normalidad

Unforeseen incidents in hosting provider infrastructure affect internal networks.

Resuelto
Interrupción mayor
Iniciado el hace más de 4 añosDuró alrededor de 10 horas

Afectado

Cakemail Classic

Interrupción mayor de 2:10 PM a 12:29 AM

Classic API

Interrupción mayor de 2:10 PM a 12:29 AM

Classic App

Interrupción mayor de 2:10 PM a 12:29 AM

Email Designer

Interrupción mayor de 2:10 PM a 12:29 AM

Cakemail Tracking

Interrupción mayor de 2:10 PM a 12:29 AM

Cakemail.com

Interrupción mayor de 2:10 PM a 12:29 AM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    The issue is now resolved. Everything is in working order and no residual problems are detected.

  • Actualizar
    UTC
    Actualizar

    The correction has now been implemented. There is, however, another issue being investigated. On both the dedicated infrastructure and the public cloud infrastructure, we are still experiencing connectivity issues so services are still unavailable. We will continue to monitor the situation.

  • Supervisando
    UTC
    Supervisando

    An OpenStack feature added during scheduled maintenance caused the problem.

    The feature allows security rules to be applied to the virtual network and all virtual ports. The functionality had been activated on the virtual ports (configuration) by the operator.

    A patch is being deployed on all affected infrastructure by our hosting provider.

  • Identificado
    UTC
    Identificado

    The issue has been identified by our hosting provider but they are unable to provide an ETA at present moment. We remain in constant communication with them and will post updates regularly on the evolution of this incident.

  • Investigando
    UTC
    Investigando

    Unforeseen incidents in hosting provider infrastructure affect internal networks. Public services are all impacted. Remediation operations are in progress.