Cakemail - Unforeseen incidents in hosting provider infrastructure affect internal networks. – Incidentdetails

Alle systemen operationeel

Unforeseen incidents in hosting provider infrastructure affect internal networks.

Opgelost
Grote storing
Begon op meer dan 4 jaar geledenDuurde ongeveer 10 uur

Getroffen

Cakemail Classic

Grote storing van 2:10 PM naar 12:29 AM

Classic API

Grote storing van 2:10 PM naar 12:29 AM

Classic App

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Email Designer

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Cakemail Tracking

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Cakemail. com

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Updates
  • Opgelost
    UTC
    Opgelost

    The issue is now resolved. Everything is in working order and no residual problems are detected.

  • Update
    UTC
    Update

    The correction has now been implemented. There is, however, another issue being investigated. On both the dedicated infrastructure and the public cloud infrastructure, we are still experiencing connectivity issues so services are still unavailable. We will continue to monitor the situation.

  • Monitoring
    UTC
    Monitoring

    An OpenStack feature added during scheduled maintenance caused the problem.

    The feature allows security rules to be applied to the virtual network and all virtual ports. The functionality had been activated on the virtual ports (configuration) by the operator.

    A patch is being deployed on all affected infrastructure by our hosting provider.

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    The issue has been identified by our hosting provider but they are unable to provide an ETA at present moment. We remain in constant communication with them and will post updates regularly on the evolution of this incident.

  • Onderzoeken
    UTC
    Onderzoeken

    Unforeseen incidents in hosting provider infrastructure affect internal networks. Public services are all impacted. Remediation operations are in progress.