Cakemail - Issue with our Email Designer – Incident details

All systems operational

Show current status

Issue with our Email Designer

Resolved1 hour 35 minutes

Affected

Cakemail Classic

Partial outage from 3:59 PM to 4:21 PM, Operational from 3:59 PM to 4:21 PM, Degraded performance from 4:21 PM to 5:34 PM, Operational from 4:21 PM to 5:34 PM

Classic API

Operational from 3:59 PM to 5:34 PM

Classic App

Operational from 3:59 PM to 5:34 PM

Email Designer

Partial outage from 3:59 PM to 4:21 PM, Degraded performance from 4:21 PM to 5:34 PM

Cakemail Next-gen

Partial outage from 3:59 PM to 4:21 PM, Degraded performance from 4:21 PM to 5:34 PM

Email Designer

Partial outage from 3:59 PM to 4:21 PM, Degraded performance from 4:21 PM to 5:34 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have identified the root cause of the issue and implemented a solution to address the intermittent issues affecting key services. Our team is closely monitoring the situation to ensure system stability.

  • InvestigatingUTC

    We’re currently experiencing an issue with our Email Designer, preventing users from accessing or editing their email templates. Our team is actively working to resolve the issue as quickly as possible.

    We understand how important this feature is for your campaigns, and we sincerely apologize for the inconvenience. We’ll provide updates as soon as we have more information.

    Thank you for your patience and understanding. If you have any urgent concerns, please reach out to our support team at support@cakemail.com.